FAQs

The answers to your questions.

About Our Services

We offer a comprehensive suite of Digital Solutions, including custom website development and branding solutions, cybersecurity services, and Data Privacy solutions.

For growing businesses looking for quick and efficient solutions, we also provide pre-made offers for branding and website development. We tailor our services to meet specific business needs and objectives.

  • Pre-made Offers: These are standardized packages for services like branding and website development, with fixed deliverables and transparent pricing, designed for quick delivery. You can view the specific inclusions and terms for each pre-made offer on its dedicated page (please refer to the provided links on our website).
  • Tailored Solutions: If your needs go beyond our pre-made offers, require unique functionalities, or a modified version of our packages, we can provide a customized quote and solution. These projects are designed specifically for your unique requirements and may involve a longer development timeline.

Our pre-made offers come with fixed terms and deliverables and cannot be modified directly. If you require a different scope, it's best to contact us for a tailored solution quote. However, after your pre-made project is completed and delivered, you can subscribe to our Website Care service for ongoing support, which allows for future additions, modifications, and enhancements.

Pricing & Payment

  • We strive to provide flexible payment options to suit your budget:
    • Option 1: Pay in Full - Full payment required before the project commences.
    • Option 2: 50/50 Split - 50% payment before project start, and the remaining 50% before final delivery.
    • Option 3: Staged Payments - Payments are broken down into three stages: 50% at Stage 1, 30% at Stage 2, and 20% at Stage 3.
    • Option 4: Extended Payment Plan - For projects above MUR 30,000, we offer a maximum 5-month payment plan. Please note that a small additional facility fee applies for this option, which is structured to be Sharia-compliant.
  • Options 1 and 2 are primarily available for projects priced below MUR 30,000. Options 1 through 4 are available for projects above MUR 30,000.

Absolutely not. We are committed to complete transparency. All fees, including any facility fees for extended payment plans or potential penalties (which would always be communicated with ample notice periods), are clearly outlined in our agreement. There are no hidden clauses or small print.

Project Process & Timelines

  • For Pre-made Offers:
    • Branding projects: Minimum of 2 days for delivery.
    • Website projects: Minimum of 24 hours for delivery.
  • For Tailored Solutions:
    • Projects can be delivered within a minimum of 5 working days, though the timeline can extend to several months depending on the project's complexity and your specific requirements or requested modifications.
  • Your involvement is crucial for a successful outcome!
    • For Pre-made Offers: You will need to select and approve base templates or provide clear ideas/inspirations for your expectations, based on which we will propose solutions.
    • For Tailored Solutions: Approvals will be required at various stages throughout the project lifecycle to ensure alignment with your vision.
  • We maintain clear communication and will guide you through each approval point.

You will have a dedicated project manager or specialist who will serve as your primary point of contact for all communications and updates throughout your project.

Content & Design

It is generally preferred that clients provide their own unique content and text. However, as part of our pre-made offers, we can work with your provided text and supply free stock images to enhance your design. For tailored solutions, we also offer professional copywriting and content creation as optional add-ons.

Quality is at the core of our work. We adhere to industry best practices, implement rigorous testing protocols throughout the development process, and our experienced team ensures that all solutions are robust, reliable, and perform optimally.

Website Hosting & Domain

  • Yes, we provide website hosting services. For our pre-made offers, your first year of hosting is included.
  • You also have the option to use and handle your own hosting service provider; in this case, we would require administrative access to link your website.
  • Yes, we can handle domain registration for you. We will create a client account for you with our service provider for transparency and ease of management.
  • Alternatively, you can register your domain name yourself and then provide us with access to link it to our hosting, or your own, if that is not already done.

Post-Launch & Ownership

  • Upon completion and delivery, we will provide you with a handover of access to your website's administrative area. This allows you to manage content and make basic updates.
  • Please note that direct access to domain and hosting controls can be subjective and may be managed through our accounts for service consistency. We will not be held responsible for any server-related issues that may occur after project delivery if you choose to manage these aspects independently.
  • Yes, training will be provided to help you understand how to use and update your new website. This can be delivered virtually or through a physical session, based on your requirements.
  • If you do not have a Website Care plan with us, any updates or modifications after delivery will need to be handled by you.
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Absolutely. We offer comprehensive Website Care plans to ensure the smooth operation, security, and continuous improvement of your website after launch. These plans cover maintenance, security updates, technical support, and allow for future modifications and additions. You can find detailed information and pricing for our ongoing maintenance plans on this page: Website Care

Yes, upon full payment for the services rendered and final project delivery, you will receive all the necessary vector files (AI, EPS, PDF) and common image formats (PNG, JPG) for your final approved logo and brand elements. For custom-developed software or website solutions, intellectual property rights are transferred to you as outlined in our service agreement.

Scalability & Future Growth

Yes, all websites we build are designed with scalability in mind. We believe in growing with our clients. As your business evolves and needs change, we can easily add new features, functionalities, or expand your website's capabilities through our Website Care plans or by developing a tailored solution.

Absolutely. For growing businesses looking to streamline customer interactions and data, we offer our own proprietary CRM software solution. Our websites are built with seamless integration capabilities to connect directly with our CRM, providing you with a robust tool to manage leads, customer relationships, sales pipelines, and marketing efforts efficiently. We can also integrate with other third-party CRMs if preferred.

We can definitely help you expand your online presence! Our solutions are designed to be flexible. Whether you need to integrate e-commerce functionalities, implement an online booking system, add advanced lead generation tools, or incorporate other complex features, we can build upon your existing website or develop new solutions. This can be done through our Website Care plans for ongoing enhancements or as a tailored solution project.